Privacy policy

Cradlo collects only the information needed to process your order and run our store, and we never sell your personal information.

Information we collect
- Contact details: your name, email address and phone number
- Order details: your shipping address, billing address and the products you buy
- Payment details: processed securely by our payment providers. We do not store your full card details.
- Device and browsing information: your IP address, browser type, and how you use our site, collected through cookies and similar technologies

How we use your information
- To process, ship and track your orders
- To respond to your questions and support requests
- To send order updates, and marketing emails if you have opted in
- To improve our website, products and advertising
- To prevent fraud and keep our store secure

Who we share it with
We share your information only with trusted service providers that help us run our business. These include our e-commerce platform (Shopify), payment processors, shipping carriers and fulfilment partners, and analytics and advertising partners. Each of them may only use your information to provide their services to us. We may also share information where required by law.

Cookies
We use cookies to keep your cart working, remember your preferences, understand how visitors use our site, and show you relevant ads. You can turn cookies off in your browser settings, but some parts of the site may not work properly.

Marketing
If you sign up for emails, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us.

Your rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to object to how we use it. To make a request, email cradlo@outlook.com. We will respond within 30 days.

Data retention
We keep your order information for as long as we need it for our records, including for tax and accounting purposes, unless you ask us to delete it and we are not legally required to keep it.

Children
Our store is intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

Contact
For any privacy questions or requests, email cradlo@outlook.com.