Refund policy

We do not offer refunds or returns for change of mind. If your order arrives damaged or faulty, we will replace it free of charge.

Change of mind
Please choose carefully. We are unable to accept returns, exchanges or issue refunds if you simply change your mind, no longer want the item, or ordered the wrong colour.

Damaged or faulty items
If your order arrives damaged or faulty, email us at cradlo@outlook.com within 14 days of delivery. Please include:
- Your order number
- A clear photo showing the damage or fault
- A short description of the problem

Once we have reviewed your photo, we will send you a replacement at no cost to you. You will not need to return the damaged item unless we ask you to. If a replacement is not available, we will offer you a full refund to your original payment method.

Wrong item received
If you receive the wrong item or colour, email us within 14 days of delivery with your order number and a photo of the item. We will send the correct item at no cost.

Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer protection law that applies to you. Where our products fail to meet a consumer guarantee, you are entitled to the remedies those laws provide.

Contact
For any questions about this policy, email cradlo@outlook.com.